iFixPhones Franklin, MA — What Our Reviews Actually Say
From the bench at iFixPhones — 15 E Central St, Franklin, MA 02038.
The rating, plainly
iFixPhones on East Central St in downtown Franklin sits at a 4.9-star average across 651+ Google reviews. That number comes straight from our public Google Business profile — not a curated wall of hand-picked quotes. If you're checking us out before walking in, read the full, unfiltered reviews on Google →; the summary below is just the themes that come up most.
What people mention most: the price is the price
The single most common thread is that the quote you're given is the price you pay. We tell you the exact number before the phone is opened, explain the part grade you're choosing, and don't 'discover' surprise charges halfway through. Reviewers notice when a shop doesn't play the 'starting at' game — that's most of our five stars.
Second: it's fast, and it's done in-shop
Most screen and battery jobs are finished the same visit — often in 30 to 60 minutes while people wait or grab coffee downtown. Nothing gets mailed away; every repair happens at our bench in Franklin. The reviews that mention timing almost always mention being surprised it was ready that quickly.
Third: it holds up, and if it doesn't we fix it
Standard repairs carry a 6-month parts-and-labor warranty, and the reviews that matter most to us are the ones where something needed a second look and we handled it without an argument. An honest 'this isn't worth repairing' shows up in the reviews too — we'd rather lose the job than sell a bad fix.
Get a real number for your phone
Common questions
Is iFixPhones in Franklin legit?Yes — it's a real storefront at 15 E Central St in downtown Franklin, MA, open Mon–Fri 10 AM–7 PM (Sat until 6 PM), with a public Google Business profile you can check yourself. Every repair is done on-site at the bench; nothing is mailed away.
How many Google reviews does iFixPhones Franklin have?A 4.9-star average across 651+ Google reviews as of 2026. That figure comes straight from the live Google Business profile, so the current count may be a little higher by the time you read it.
Where can I read iFixPhones Franklin reviews?Open our listing on Google Maps to see the full, unfiltered review list — or search 'iFixPhones Franklin' on Google yourself. We don't hand-pick or edit what shows there — reading the raw reviews is the best way to judge us before you walk in. What do customers mention most in the reviews?Three themes come up again and again: the quoted price is the final price, repairs are usually finished the same visit, and the 6-month warranty is honored without a fight when something needs a second look.
Does iFixPhones have any critical reviews, and how are they handled?No shop is perfect, and we'd rather you read the low ratings than pretend they don't exist. The occasional lower rating usually comes down to one of two things: a part that had to be ordered for a less-common model, which adds a day to the turnaround, or a device with board-level or heavy water damage that wasn't worth repairing — where we said so upfront instead of taking the job. When a completed repair needs a second look, the 6-month parts-and-labor warranty covers it and we'd rather redo the fix than argue about it. Read the full unfiltered list on Google and judge for yourself. The reviews say the price is honest — where can I actually check it?The 'the quote is the price you pay' theme is easy to verify before you commit: our common repairs are listed with real numbers on the repair prices page, not a vague 'starting at.' Compare the figure you see there to what reviewers describe, then get an exact quote for your specific model — the number we give you in-shop is the number you pay, with the part grade explained up front and no surprise add-ons once the phone is open. 
Franklin, MA